Frequently Asked Questions

DLM is a community-based platform that connects verified local businesses directly with homeowners in residential communities. Our goal is to create a reliable, fair marketplace where businesses receive consistent work opportunities and homeowners get access to trusted, pre-screened service providers in their neighborhoods.

Any licensed service provider or small business that serves residential homeowners can apply. This includes contractors, landscapers, cleaners, handymen, pest control services, pool services, and many other home service categories. BBB-accredited businesses receive expedited verification.

We use clear assignment systems and regular performance monitoring to make sure every registered business receives fair opportunities. Reports are generated daily, weekly, and monthly to track job distribution and ensure work is flowing evenly. Our Community Managers also visit neighborhoods to identify homes that may need service and follow up with homeowners who have not recently booked work, helping ensure consistent business for all verified providers.

DLM is powered by the DealMate platform, which provides the advanced technology and AI tools behind our system. DealMate handles automation, matching, and data intelligence that make our program efficient and easy to use. This partnership allows us to connect homeowners and businesses while leveraging AI to simplify scheduling, communication, and service management.

Unlike lead-based platforms, we do not charge for leads or sell your contact information. Our mission is to connect you directly with homeowners, without hidden fees or competitive bidding wars. We operate with a community-first model focused on job creation, fairness, and long-term relationships.

You can be assigned to up to three communities at a time during the year. The number of communities you receive is based on your availability, capacity, and performance. We typically start each provider with one community and expand from there as your business grows.

Community assignments are determined by the details in your business profile, including your listed service areas, city, and ZIP codes. The system uses this information to match you with the communities that best align with your location and service type.

No. Your phone number and email are only shared with homeowners you have chosen to do business with. They are never displayed publicly or shared with other providers.

Simply click the "Secure Your Spot" link on our website. The registration process only takes a few minutes. Once completed, you will receive access to set up your business profile when the platform opens for your account.

You will just need to confirm your business name, select your service areas, and choose your business category. All other information is optional. For Better Business Bureau (BBB) Accredited Businesses, verification is nearly instant since we can validate your details directly from the BBB database.

A valid business license is required. Insurance is not mandatory to participate, though we strongly encourage every provider to maintain insurance for their own protection. DLM carries its own insurance coverage to help ensure that issues are handled responsibly if something unexpected occurs.

Businesses that are accredited or already listed on the BBB website are approved automatically. Once your profile section goes live, you can finalize your listing and begin receiving community assignments.

Yes. The cost to join is $10 per month, which helps us maintain your profile, manage communication with homeowners, and support continuous marketing for your business to residents.

No. We do not take a commission on your work. Every dollar you earn from homeowners is yours to keep.

Yes. You maintain full control over your pricing. You may offer discounts if you choose, but it is not required. We simply encourage fair and transparent pricing since many homeowners expect community-wide savings through our platform.

Homeowners reach you directly through the DealMate platform whenever services are needed. Because you are assigned to their property, the system automatically identifies you as their preferred provider.

Yes. You have complete freedom to accept or decline any job offer. If you decline, the system automatically forwards the request to another available provider. You are never penalized for declining a job.

Yes. Homeowners are encouraged to leave ratings and reviews after each service. This helps us gather feedback and allows us to provide you with insights that support your continued success.

Each community and home is pre-assigned to a primary provider. The AI automatically identifies which provider is linked to that property and reaches out to them first.

The system is fully automated, but it is also closely monitored by our team of Community Managers who oversee activity daily.

No. Your pricing is entirely under your control. The AI may suggest price ranges based on market averages or property size, but it will never change your rates without your explicit approval.

Yes. We offer free webinars and training sessions held weekly and, at times, twice monthly. These sessions walk you through how to use the platform, manage your profile, and get the most from your community assignments.

You can reach our support team at support@DLMPropertyGroup.com or call 888-774-4497. You can also submit a support ticket directly through your dashboard for technical issues or general inquiries.

Continue delivering great service and let us know when you have additional capacity. As your business grows, we will assign you to more communities and expand your coverage area to match your availability.

As long as you maintain strong performance and homeowner satisfaction, your business can remain on the platform year after year. We will continue assigning you to new communities as you grow. DLM is designed to help you scale during the AI era by providing consistent, high quality work opportunities.

Yes. We are expanding nationwide, with rollout already underway across all 50 states. This expansion opens more opportunities for providers to connect with homeowners across the country.